Exceptional Service, Exceptional Profit- By Leonardo Inghilleri & Michael Solomo biography Exceptional Profit insiders Leonardo Inghilleri

Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty

And they often neglect to revise the strategic portfolio to fit the demands of a dynamic environment

Such questions-at the heart of slow money-represent the first steps on our path to a new economy

both of whom were named Ann

then to obsession

Exceptional Service, Exceptional Profit- By Leonardo Inghilleri & Michael Solomo biography Exceptional Profit insiders Leonardo InghilleriIn a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the